FAQs

How do you make an order?
Select the items you wish to order and click the ADD TO CART button. Your cart summary will help you keep track of what you are ordering. Once you have added all the items to your cart, click on CHECKOUT to process your order. You can modify your order in the VIEW CART page.
Note: If you are a manager, you can use General Supplies to order items which are not for specific employees.

I made a mistake with product details in my order, how do I fix it?
In the VIEW CART page, you can change the quantity, colour, size of an item or remove that item from your cart. Click 'Update' to apply these changes.

When can I expect to receive my order?
Orders can be expected to be delivered within 10-15 working days after the order has been submitted.

What about Uniform Identification?
All products supplied will have the appropriate logo applied as determined by management.

How do I pay for my order?
Your company management has chosen a payment method for all company orders - Credit Card or Account. Please call us on 03 930 8236 to discuss these payment options.

What do I do if I receive incorrect garments?
We are happy to provide like-for-like exchanges and replacements for incorrectly supplied garments. Unfortunately, we are unable to provide 'change of mind' exchanges or returns. Please call us on 03 930 8236 to arrange an exchange.

Can I buy products beyond my allocation?
This depends on how your allocations are set up. If you are set up to allow over allocation, then you can purchase over allocations by credit card.